Customer Success Manager
Toss· Seoul
customer-service-support seen live 1 day ago
합류하게 될 팀에 대해 알려드려요 토스뱅크 Customer Success Manager는 Customer Experience Team의 구성원으로서 함께 할 예정이에요. Customer Experience Team은 토스뱅크 상담 경험 개선을 위한 정책을 수립하고 운영하고 있어요. 만족스러운 고객경험을 위한 운영 전략을 수립하고, VOC 분석을 통해 고객의 문제를 해결하고 있어요. VOC 유형을 분석하여 Pain-Point를 도출하고 개선하는 역할을 하고 있어요. 합류하면 함께 할 업무예요
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