Senior Customer Service Specialist (三線客服)
Coupang· Taipei, Taiwan
senior customer-service-support seen live 1 day ago
我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職務概覽: 依據一線客服提交的嚴重投訴進行主管回電 跨部門溝通並優化流程 透過協助用戶處理問題，發掘系統或SOP之不足，與相關部門進行溝通，優化系統、功能及內部流程 Feedback及優化一線人員服務品質
This link goes straight to the employer's greenhouse page. Posted 133 days ago.We last confirmed it was open 1 day ago.
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