Escalation Engineer, Enterprise Service Desk
ABACUS· Atlanta, Georgia, United States; Charlotte, North Carolina, United States; Frisco, Texas, United States; New York, New York, United States; San Francisco, California, United States
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Overview The Escalation Engineer is a senior Tier 3 engineering role within the Service Delivery organization, acting as the primary technical owner and escalation authority for a portfolio of high-visibility, high-touch clients. Beyond resolving complex incidents, the role is
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