Associate, Customer Success （Linehaul） 客户运营管理专员（干线服务）
Ninja Van· Guangzhou, China
onsite customer-service-support CNY 6,000 – CNY 8,000 / month seen live 1 day ago
岗位职责： 1、与前端销售团队紧密合作，收集和了解客户信息及发货计划，进行系统账户创建和信息归档，协助客户按照标准流程进行发货、跟进物流状态并监督时效，提供良好服务体验； 2、结合客户日常物流异常个案，有意识进行判断和信息过滤，将有效准确的信息反馈内部，以便协助快速定位问题和解决问题； 3、定期汇总客户日常反馈（客户短期特殊需求、异常投诉），提前察觉物流/信息流的流程缺陷，主动提出合理的优化需求，与客户和内部跨部门多方沟通；
This link goes straight to the employer's lever page. Posted 111 days ago.We last confirmed it was open 1 day ago.
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