Blackbaud
82 open jobs
Customer Success, Staff
Job Posting Description The Customer Success Manager (CSM) is responsible for the overall engagement, success, and retention of assigned customer accounts. Acting as both the internal advocate for the client and the external representative of Blackbaud, the CSM ensures that
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We’re looking for a detail-oriented, analytical, and technology-forward Global Tax Analyst to help scale and strengthen Blackbaud’s global tax operations from India. In this role, you’ll support critical tax processes that enable a growing global business while partnering across
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About role: We are seeking a Director of Engineering to lead the global YourCause engineering organization at Blackbaud. This leader builds and develops a strong engineering leadership team, balances rapid growth with the reliability that large enterprise customers expect, uses
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Research and Content Marketing Manager (Research and Insights Lead) The Research & Insights Lead is responsible for developing and executing Blackbaud's original research and insights programs through the Blackbaud Institute. This role leads the end-to-end research lifecycle,
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Manager, Professional Services As a Sr. Manager, Professional Services , you will lead a team of service delivery professionals responsible for delivering software implementation, advisory, and consulting services to our customers. This is a player-coach leadership role that
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Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software provider exclusively dedicated to fueling social impact, you can expand what is possible across the nonprofit and education sectors and
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Blackbaud is seeking a highly skilled and motivated Principal to join our Technical Accounting team. This role will report directly to the Manager, Technical Accounting and partner closely with leaders across Revenue Accounting, SEC Reporting, Operational Accounting, FP&A,
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About the role We’re looking for a collaborative, customer-focused, and results-oriented Team Lead, Customer Renewals to help drive retention and long-term customer success across our Growth and Emerging Market Digital customer portfolio. In this role, you will serve as an
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As a User Experience (UX) Designer at Blackbaud, you will be responsible for designing solutions that delight users and allow them to advance and achieve their social good missions. You will partner with product and engineering peers to discover and deliver new web-based
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Major Objectives: Client Service & Delivery Deliver Managed Services work in accordance with the agreed scope of services, service catalogs, and internal standards Manage assigned client deliverables across multiple accounts while meeting schedules and service-level expectations
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About the role We are the world’s leading provider of AI-powered solutions for social impact. We’re looking for an experienced payments lawyer to provide practical, strategic legal guidance across our payments businesses and international financial operations. As a trusted
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AI Pricing Strategist The Opportunity As a Principal AI Pricing Strategist supporting Blackbaud’s Product Organization, you will partner directly with Product P&L owners to design, test, and scale monetization for new innovative pricing models including AI enabled capabilities
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Work Location & Schedule Work Location: Sky tech, Financial District, Hyderabad, India Work Schedule: This role supports customers and stakeholders primarily during U.S. business hours. Ability to work a schedule aligned with U.S. business hours, generally 9:00 AM to 5:00 PM
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The Technology Enablement Trainer strengthens Customer Success by delivering the training and resources that help teams excel in key processes and effective use of internal tools. In this role, you will become an expert in key internal systems and tools and/or a business area
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Senior Manager, Go-to-Market FP&A About the Role Blackbaud's Financial Planning & Analysis (FP&A) team serves as a strategic advisor to executive leadership, driving financial decision-making, long-term value creation, and operational excellence across the company. We are
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About the Role The Sales Support Analyst, Quote & Contract Management, plays a critical role in supporting the Sales organization by providing expertise in quote configuration, contract administration, and operational processes. This position serves as a trusted partner to
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What Is the Role? The Product & Technology Group (PTG) at Blackbaud is seeking a strategic, forward-thinking, people leader with experience in the Scaled Agile Framework (SAFe). This role will champion the effective use of SAFe within our Agile Release Trains (ARTs) as they
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As an Advisory+ Consultant, you will play a crucial role in fostering long-term consulting relationships with customers who use Financial Edge NXT. Your mission is to provide proactive best practices optimization consulting throughout their contract, ensuring their success
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What Is the Role? The Product & Technology Group (PTG) at Blackbaud is seeking a strategic, forward-thinking, and experienced Scaled Agile Framework (SAFe) Release Train Engineer (RTE) with additional expertise and experience in people management. This dual role will champion
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Principal Financial Analyst Reporting to the Manager of FP&A, the Principal Financial Analyst will be a professional, independent, and self-motivated individual focused on supporting revenue and expense operations at Blackbaud. This role requires strong financial acumen with a
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About the role: As a System Architect aligned to the Awareness to Revenue (A2R) value stream, you will own architecture, standards, and technical direction for Blackbaud's A2R platforms, including data model governance, integration patterns, and release and lifecycle decisions
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About the role: We’re looking for a strategically minded and AI‑expert Principal Data Scientist to design and elevate how Blackbaud delivers decision intelligence at enterprise scale. In this role, you will combine strategic thinking with deep AI expertise to transform how
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We are looking for a dynamic, high-performing Senior Sales Manager to join our high performing Nonprofit Vertical team. This position will lead a team of Account Executives to achieve growth targets including building new pipeline for our high growth Customer Team within the
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Process Architect, Professional Services Executive Summary Blackbaud is seeking a Process Architect to design, standardize, and continuously improve end-to-end delivery processes across Professional Services. This role will strengthen operating models, clarify process flows, and
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The Customer Success Manager (CSM) - EOS Accounts is responsible for the overall engagement, success, and retention of assigned customer accounts. Acting as both the internal advocate for the client and the external representative of Blackbaud, the CSM ensures that client
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The Commercial Enablement Manager partners with Customer Success leadership to improve the effectiveness of Customer Success Managers (CSMs) by strengthening business acumen, consultative skills, customer engagement strategies, and value-based conversations. This role helps CSMs
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The Blackbaud Customer Success Services team is looking for a Project Manager for our Services PMO. Project Managers within our Services PMO are responsible for staffing, scheduling, and project management of professional services projects involving Blackbaud’s solutions.
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We’re looking for a highly organized, customer-focused, and technology-savvy EverAfter Administrator to help shape and scale digital customer experiences across Blackbaud. In this role, you’ll combine platform expertise, operational excellence, and customer journey design to
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Job description for Staff Business Analyst, Blackbaud Luminate Business Analysts (BAs) play a crucial role in helping clients leverage our platforms to raise money and stay connected with their constituents. This position is for the Luminate Online services team at Blackbaud,
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About the role At JustGiving, we help people raise more money for the causes they care about. We're looking for an Account Manager to manage a portfolio of commercial and integration partners across the fundraising ecosystem, including event organisers, integration and
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